Blank screen or no signal in a guest room
TECHNOLOGY SOLUTIONS / IN-ROOM EXPERIENCE
Get Guest-Room TVs Back in Service.
Guest TV issues often require physical work even when the platform is remotely managed. IRYS provides the local diagnostics and replacement support.
THE HOTEL CHALLENGE
Remote visibility is only half the solution.
When a problem affects the guest experience, the hotel needs someone who can get to the room or equipment—not just open another ticket.
IRYS works alongside the existing remote support team. We perform the approved onsite checks and report the results so the platform owner can make informed decisions.
WHEN HOTELS CALL
Common issues we help resolve
A set-top box or media device will not respond
TV cannot reach the property system
Several rooms have channel or connectivity problems
OUR ONSITE ROLE
What IRYS can do at the property
✓
Verify power, HDMI, coax, and network connections
✓
Test the TV and approved set-top hardware
✓
Replace or reconnect hardware at vendor direction
✓
Confirm service in the room with the remote TV provider
HOW WE WORK
Remote team + onsite hands
01
Share the issue
Tell us the room, system or device and your support ticket information.
02
Get onsite
We inspect physical devices, cabling, power and connections.
03
Coordinate
We communicate findings and work with the authorized remote team.
04
Verify
We check the onsite result and document what was done.
IRYS INFRASTRUCTURE
Need tv systems help onsite?
Your existing technology provider can keep managing the system. We can provide the local hands and eyes.